Maximize efficiency & profitability
Call centers handle over 200 billion calls annually in the US alone, with an average of 6 minutes handling time per call.
How do leading call centers make every call count?
Curated-AI helps you make every call count as a measurable success.
Deliver instant, accurate and consistent answers for Call Center Reps with CAI.
30%
Boost rep onboarding speed and reduce attrition rates, ensuring faster integration of new hires.
20%
Increase in First-Call Resolutions (FCR). Reduce repeat calls and streamline operations.
12%
Reduction in Average Handling Time (AHT). Increase call volume with fast and accurate data access.
Why Curated-AI?
Deploy fast - 30 days or less
Fast time to value: Our clients go from onboarding to value, seeing tremendous improvement in call center efficiency and customer satisfaction, in under 30 days.
Get the right answer in seconds!
CAI reduces the time it takes to retrieve contextual answers to just seconds–less time waiting, more time engaging.
Purpose-built for call centers
CAI is a vertical, native-AI solution, purpose-built to support call centers and their unique workflows. The platform is a surgical scalpel vs a swiss army knife.
Unlimited rep queries
With CAI, you don’t have to worry about hitting query limits–essential for maintaining high service levels during peak times. Scale easily and efficiently.
See how we help our clients overcome call center challenges
High Agent Turnover
Problem: Call centers often face high turnover rates due to steep learning curves and the overwhelming nature of the job.
Solution: CAI accelerates onboarding by providing real-time, accurate answers. This gets new agents ramped fast, reducing resources spent on training, and speeding up time to productivity.
Impact: Training efficiency improved significantly with a 30% increase in course completion rates, ensuring faster integration of new hires into productive roles.
"CAI makes onboarding a breeze. New agents are amazed by how CAI guides them through complex questions. They feel like pros from day one."
– Senior Manager, Call Center at National Healthcare Provider
1
Enhanced Call Center Efficiency
Call Center Volume: Change in call volume by tenure. Improve performance by 5% for long-term reps and over 50% for reps with less than 3 months' tenure.
Faster Resolution Times: CAI slashes call durations, allowing agents to double their call volume without sacrificing quality.
Accurate and Relevant Responses: Equipped with a 95% accuracy rate in first-call resolutions, CAI helps your team solve customer issues efficiently, fostering trust and loyalty.
2
Faster Employee Onboarding & Training
Increase training speed and success by over 50% with CAI-powered reps.
Faster Information Retrieval: CAI cuts 80% of the time spent finding relevant information.
Reduce AHT & error rate: Achieve 5%-35% reductions in Average Handling Time (AHT) and error rates.
Instant Access: The CAI-ssistant slashes search times to just 19 seconds, ensuring agents have answers at their fingertips, nearly eliminating the wait time for customers.
3
Increased Customer Satisfaction
First Call Resolutions: Our clients experience a 15% increase in First-Call resolutions.
CSAT Scores: Consistently raise Customer Satisfaction (CSAT) scores every month, even with higher call volumes.
NPS Boost: CAI Clients report up to a 30% boost in NPS, enhancing every client interaction.
What can CAI do for you?
CAI: Transform your Call Center with Speed and Precision
In a world where customer service is the difference between success and failure,
CAI redefines Call Center efficiency, reducing the time between question and answer for both internal as well as outsourced call centers.
The clear choice for call centers
Traditional call centers, both internal as well as outsourced, grapple with lengthy call times and high turnover rates—often 85% every two years.
So say goodbye to the complexities of traditional call centers with high turnover rates. And embrace CAI's seamless, integration-free setup that shows results in under 30 days.
Step into the future of call centers with CAI
How CAI works
WHAT CALL CENTERS ARE SAYING ABOUT CAI
“A day without CAI makes me feel like a fish without water.”
WHAT CALL CENTERS ARE SAYING ABOUT MyCAI
“ MyCAI has improved the percentage of new reps that graduate from training from 70% to 100%. Additionally, turnover has decreased because of reduced frustration.”
WHAT CALL CENTERS ARE SAYING ABOUT MyCAI
“MyCAI has significantly reduced the need for reps to check in with their managers to locate the correct answer or for validation. This has significantly reduced required call transfer and improved manager productivity.”
Faster, smarter, better
Instant Access: The CAI-ssistant slashes search times to just 19 seconds, ensuring agents have answers at their fingertips, nearly eliminating the wait time for customers.
Accurate and Relevant Responses: Transform endless searches into instant clarity. Empower your team with verifiable answers from all your knowledge sources—faster, smarter, better.
